退款政策

Refund Policy

Cheese Time sells fresh, perishable cheese and delicacies, so we do not offer returns or refunds for change of mind, and we cannot accept returns of food once delivered or collected.

Damaged or faulty products

If your order arrives damaged, we want to make it right. A refund can be processed only when the damage is reported to us within 24 hours of you receiving your order.

To help us resolve it quickly, please:

• Report the issue as soon as you notice it.
• Send us clear photos of the damaged product and its packaging.
• Include your order number.

Approved refunds are returned to your original payment method.

All other cases

Any other issue is reviewed case by case. Please contact us and we will do our best to help.

Contact us

Phone: +852 3999 9225
Email: cheesetime852@gmail.com
Cheese Time, 5 Tak Lung Back Street, Sai Kung, New Territories, Hong Kong SAR